Privacy Policy

Last updated: 18th June 2025.

This Privacy Policy explains how The Creatives Desk collects, uses, and protects your personal data when you use our website https://www.thecreativesdesk.com. We’re committed to safeguarding your privacy and handling your data responsibly.

This policy should be read alongside our Terms and Conditions.

Who We Are

The Creatives Desk, located at 6 Lucerne Crescent, Somerset, TA5 2FH, is the data controller for your personal information. That means we decide how and why your data is used.

What Data We Collect

We may collect the following types of data:

• Name and contact details (email, phone number)
• Payment information (e.g., credit/debit card details)
• Your preferences for marketing
• Information automatically collected (browser type, IP address, pages viewed, etc.)
• Any other data you provide via contact forms, surveys, or account registration

How We Collect Your Data

We collect data in two main ways:

• Directly from you, when you fill in forms, contact us, sign up for emails, enter a giveaway, or place an order.
• Automatically, through cookies and similar technologies when you browse our site.

How We Use Your Data

We use your information to:

• Provide and manage our services
• Respond to your inquiries
• Process payments
• Send you relevant marketing (if you’ve opted in)
• Improve your experience on our website
• Carry out research and surveys

Our legal basis for using your data may include fulfilling a contract, your consent, or our legitimate business interests.

Marketing and Communications

If you’ve previously interacted with us, we may send you marketing under the “soft opt-in” rule. Otherwise, we’ll ask for your explicit permission.

You can unsubscribe at any time by clicking the link in our emails or contacting us at support@thecreativesdesk.com.

Who We Share Data With

We may share your data with:

• Our trusted team members and service providers (e.g., payment processors).
• Legal or regulatory bodies if required.
• Potential buyers, in the event of a business sale.

We’ll never sell your data, and we only share it when necessary and with appropriate safeguards.

How We Keep Your Data Secure

We protect your data using technical and organisational measures such as:

• Password-protected accounts
• Secure, encrypted servers
• SSL encryption for payment transactions

If you suspect any data misuse, contact us right away at support@thecreativesdesk.com.

Data Retention

We keep your data only as long as necessary to fulfil our purposes or legal obligations. It may remain in backup systems for a limited time even after deletion.

Your Rights

You have the right to:

• Access the data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to how we use your data
• Ask us to transfer your data to another service

To exercise your rights or withdraw consent, email support@thecreativesdesk.com.

If you’re unhappy with how we handle your data, you can contact the UK’s Information Commissioner’s Office (ICO) via https://ico.org.uk.

Keeping Your Info Updated

Please let us know if your details change while we hold your data so we can keep it accurate.

External Links

We may link to other websites. We’re not responsible for their content or privacy practices, so please check their policies before sharing any data.

Business Changes

If our business is sold or merged, your data may be transferred to the new owners. They will still only use it as described in this policy.

Cookies

We use cookies to improve your browsing experience and to help us understand how visitors use our website. You can manage cookie settings in your browser.