FAQs

How do I get (download) my purchase after I’ve paid for it?

This is an instant download, which means your files will be available for download immediately after your payment is confirmed. You will see a DOWNLOAD button on the payment page, and we will also send you a download link via email.

I can’t find my download notification email

Check your spam or trash folder first. Check your Social and Promotions tabs if you use Gmail. If it isn’t there, please send us an email with your purchase information and we would be pleased to assist you.

Can I return my purchase?

Accepting refunds is difficult because digital files are immediately available for download after payment. Please refer to our Return and Refunds policy.

If you have any issues and would like some help, please send us an email with your purchase info and details on the problem you are having.

How do I contact support?

If you need help, please visit the Contact page or email helen@thecreativesdesk.com

 
Do I need to be signed up with Canva Pro?

No, you don’t need to have a premium account, they can easily used on the FREE Canva account.

How long do I have access to the templates?

You get lifetime access to all of them, plus free updates… even if the price for the set has increased.

Can I customize these templates to match my brand?

Yes! Canva offers countless design features that make customizing your templates very easy. You’ll be able to easily change the colors, fonts, images and other design elements to match YOUR brand.