FAQs
Digital Product Licence Information
Individual COMMERCIAL License
You can use these templates to create amazing content for your own brand and personal accounts. Here’s a quick guide on what’s allowed and what’s not:
You cannot:
❌ Forward, sell, share, or redistribute the templates or graphic elements as-is.
❌ Create and sell your own templates using any part of these designs.
You can:
✅ Customize templates to fit your brand and marketing needs.
✅ Use the templates to create finished products like ebooks or digital downloads that you sell or share.
If you’re interested in using our templates to create content for clients or need broader usage rights, please contact us at support@thecreativesdesk.com to learn about our extended commercial license options.
How do I get (download) my purchase after I've paid for it?
This is an instant download, which means your files will be available for download immediately after your payment is confirmed. You will see a DOWNLOAD button on the payment page, and we will also send you a download link via email.
I can’t find my download notification email
Check your spam or trash folder first. Check your Social and Promotions tabs if you use Gmail. If it isn’t there, please send us an email to info@thecreativesdesk.com with your purchase information and we would be pleased to assist you.
Do you offer discounts?
Discounts and special promotions are available from time to time, the best way to get these is the sign up for my newsletter to get access to exclusive sales.
Can I return my purchase?
Accepting refunds is difficult because digital files are immediately available for download after payment. Please refer to our Return and Refunds policy.
If you have any issues and would like some help, please send us an email with your purchase info and details on the problem you are having.
How do I contact support?
If you need help, please visit the Contact page or email helen@thecreativesdesk.com
Do I need to be signed up with Canva Pro?
No, you don’t need to have a premium account, they can easily used on the FREE Canva account.
How long do I have access to the templates?
You get lifetime access to all of them, plus free updates… even if the price for the set has increased.
Can I customize these templates to match my brand?
Yes! Canva offers countless design features that make customizing your templates very easy. You’ll be able to easily change the colors, fonts, images and other design elements to match YOUR brand.
I need new content regularly - can you help?
Absolutely! If you want fresh, done-for-you content delivered to you every month, my Content Membership would be perfect for you. You’ll get new templates, captions, and content ideas ready to customize and share – making it easy to stay consistent and keep your audience engaged!